An AI employee for businesses that run on WhatsApp

One AI employee. It handles your customers and works as your personal business assistant.
All from WhatsApp.

It answers your customers about products, prices and delivery, follows up with leads by your rules and helps existing customers. In your own chat, it tells you what's open and gets work done for you. When a decision needs you, it asks and learns how you work.

Try Answr on your business See how Answr works

No system to manage. No flows to build. Just message it like an employee.

One employee.
One view of your business.

Answr connects your customers, you and the systems you've connected. It works from what was said in conversations, your decisions and the information in your systems - so it can go from a conversation to action without you coordinating between tools and screens.

With your customers

On your business number
  • Answers questions about products, prices and delivery - in your style
  • Handles sales and follow-ups by your rules
  • Helps existing customers with their own orders and details

Yes - it comes in 1.80, we deliver to Tivon and installation is included.

Answr Conversations, decisions and systems in one view
LiorLead Hi, I saw your ad for the black TV unit… One message, four questions
  • Comes in 1.80?
  • Delivery to Tivon?
  • Installation included?
  • Take the old unit away?To you

With you

In your own chat
  • Ask what's happening and who's still waiting
  • Just tell it what you need - a message, a reminder or an action
  • When a decision is needed, it comes to you
Needs youLior asks if we can take his old unit away. What should I tell him?

In your systems

The apps you connect
  • Calendar
  • CRM
  • Files and business info
  • Email
  • Connected apps

Reads live information and takes action by your rules.

See how automated WhatsApp replies work, and how Answr handles customer service on WhatsApp.

Answer once.
Next time, Answr already knows.

When Answr runs into something it cannot safely answer, it does not guess. It asks you, and keeps what is clearly a rule for next time. Your business knowledge grows from the work itself - not from an endless setup project.

  1. A customer asks
    Lior · Lead And can you take our old TV unit away? Let me check and get back to you.
    There's no answer for this yet, so it doesn't guess.
  2. It asks you
    Your chat with Answr Needs youLior is ordering the black TV unit and asks if we can take his old one away. We don't have a rule for this. What should I tell him? Yes, for free when we deliver a new piece. Sent to Lior
  3. It learns
    From your answer
    • This answer: Clear, repeatable ruleWhen we deliver a new piece, we take the old one away for free.Saved for similar cases
    • One-off exceptionJust for this customer.Not turned into a rule
    • Not sureChecks with you before saving
    You can review, correct or remove anything it has learned.
  4. Next time
    Yoav · Customer Hi, we're ordering the corner sofa. Can you take our old one away? Yes - when we deliver your new sofa, we take the old one away for free.
    Handled without youThe same rule can now help with similar cases in the future.

One less question that needs to reach you.

And it doesn't have to start from zero

If you choose, Answr can also learn from how you already handle customers and from your recent conversations - focusing on repeatable patterns that are useful again later.

It doesn't just reply.
It moves the work forward.

A conversation shouldn't end with an answer while the work waits for you. Answr carries it on - it gives leads what they need to decide, follows up by your rules and helps existing customers with their orders. And when you want to know where things stand, you just ask it in your own chat.

  1. Lead from your ad

    On your business number Noa · Lead Voice message, 0:24 Answr heard Saw the oak dining table in your ad - does it come longer than 2 meters? We're usually 10 on Fridays. Do chairs come with it, and how much is it? Hi Noa! Yes, there's also a 2.40, which seats 10 comfortably. Chairs are sold separately, in three styles. Here's the price list for both sizes and all the chairs. Price list sent The 2.40 with the light chairs. How do I order? The 2.40 with the light chairs - I've passed it on. The team will call you to confirm the order and set a delivery day.
    From a voice note to an order.Every question answered. You get one short summary.

  2. Sales follow-up

    On your business number Michal · Lead Send me the quote, I'll check. Your rule If a lead got a quote and hasn't replied within 3 hours, follow up once. · 3 hours later Hi Michal, did you get a chance to look at the quote? If anything's unclear, just ask. Follow-up sent Michal · Lead Yes, looks good. How do we go ahead?
    The lead is back - and the sale moves forward.

  3. Existing customer

    On your business number Yossi · Customer Hi, you delivered our wardrobe about a month ago and one door won't close properly. Is that covered? Can someone come and fix it? Order checked Sorry about that, Yossi! Your wardrobe was delivered on May 3, so it's covered by the one-year warranty - no charge. Our technician visits on Mondays and Wednesdays. Which works for you? Wednesday, after 4 if possible. Noted - Wednesday after 4. The team will confirm the exact time with you.
    Warranty answered from his own order.You get a heads-up with the day and time he asked for.

  4. Your turn to ask

    Everything above happened on your business number. Now the same employee, in your own chat with Answr.

    In your own chat Who got a price today and hasn't answered? Two: Avi asked about the oak table at 11:00, and Shai about the corner sofa at 13:30. Both got the price list. Send them both a short follow-up. And remind me at 20:00 to call Daniel about his discount. 2 follow-ups sent · Reminder 20:00 Sent to Avi and Shai. I'll remind you at 20:00 about Daniel.
    Two follow-ups and a reminder, from one message.The same employee, now working for you.

It acts on your rules and requests, one routine step at a time, and a customer can never get it to make bulk or destructive changes. Anything beyond that comes to you.

Different business.
Same kind of day.

Every business that runs on WhatsApp gets messages like these. Answr handles them the same way.

  • Holiday villa

    Hi, we're 4 couples and 3 kids, Thursday to Saturday. Is the pool heated? And is there a bedroom downstairs? Hi! Yes, there's a bedroom on the ground floor. About heating the pool for your dates - I'm checking and will get back to you. To youPool heating

  • Escape room

    We're 6 adults and two kids, 9 and 12. Can the kids play too? Do you have anything Friday morning? Hi! Kids from 8 can play with an adult, so you're all set. Which room did you have in mind? I'll check Friday morning for it. Answered, then asked which room

  • AC technician

    The AC is dripping water inside the house. How soon can you come? And how much is a visit? Sorry to hear that. Is it a wall unit or central AC, and which city are you in? Then I'll send you the visit price and the nearest times. Asked what it needs for a price

Let it work.
You stay in control.

Answr can handle work on its own without taking control away from you. You decide where it can act independently, when it needs you, and what it should leave alone.

Step in anytime

On your business number

If you reply to a customer yourself, Answr yields instead of competing with you in the conversation.

Shira · Customer Hi, can I come see the grey sofa on Sunday? AnswrOf course - on Sunday we're open 10:00-19:00. Great. We bought our dining table from you last year, and we'd love a sofa that goes with it. YouShira, great to hear from you! I'll be in on Sunday myself and I'll pull out the fabrics that go with your table. You stepped in · Answr stays out of this chat Later, after you've stepped away Perfect. Can we come at 11? AnswrSunday at 11 works. The fabrics will be ready for you. Answr picked up where you left off
In your chat with Answr

  • You set the boundaries

    Special pricing, refunds, sensitive topics or anything else - just tell Answr what should always stay with you.

    Refund requests stay with me. Refunds now come to you

  • Pause and resume in one message

    Want it to stop answering customers? Tell it. Ready to turn it back on? Tell it again.

    Stop answering customers for now. Paused - messages still reach you You can answer again. Answering customers again

  • Ask what happened

    Open a customer conversation, review what was said and what is still open, and ask why Answr handled it the way it did.

    Why did you tell Shira the fabrics will be ready? You told her yourself you'd pull them out for Sunday, so I kept to it.

Connect. Test.
Turn it on when you're ready.

Connecting WhatsApp does not make Answr start answering customers. First you connect it, test it against your business and try realistic scenarios. Only when you're ready do you let it start handling real conversations.

  1. Tell Answr about the business

    Describe what your business does in a short WhatsApp chat - in your own words, no forms.

    We're a furniture store in Haifa. Sofas and tables, delivery within a week. Got it. What else should I know about your customers?

  2. Connect WhatsApp Business

    Approve a secure Meta link for your WhatsApp Business number - the Business App or the API.

    On regular WhatsApp? Switch to the free Business App first - your chats stay.

    How the Meta connection works
    Here's your secure link to connect your number. Connect with Meta Number connected
    Connected, Customer replies: off

  3. Test it before customers meet it

    In your own chat with Answr, ask it real customer-style questions and see how it would respond using what it knows about your business. Customer replies are still off.

    A customer asks: do you deliver on Fridays? I'd say: we deliver Sunday to Thursday, so the earliest is Sunday.
    Tested, Customer replies: off

  4. Turn it on when you're ready

    When you're happy with its answers, tell it to start. Until then, it doesn't reply to a single customer.

    You can start answering customers. Answering customers
    Live, Customer replies: on

A lot moved forward.
Very little reached you.

What Answr handled

  • Lior got answers on size, delivery and installation
  • Taking the old piece away: learned as a rule
  • Yoav's question handled without you
  • Noa went from the ad to an order
  • Michal came back after one follow-up
  • Yossi's warranty question answered from his order

Along the way: price lists sent and an order checked in your system.

What reached you

  • Lior's old-unit question - you answered once
  • Daniel's discount request

This is what a day looks like when you don't have to be in every conversation.

Try Answr on your business

Simple pricing. One month free.

Both plans include the same features and start with a free month - no credit card needed. The only difference is how many replies Answr sends for you.

Basic
$79 /mo
Up to 1,000 replies a month

For a business whose monthly replies fit within that.

  • 1 month free - no credit card needed
Start free
Unlimited
$159 /mo
Room for your busiest months

For a business with lots of customer chats, under our Fair Use Policy.

  • 1 month free - no credit card needed
Start free

A reply is a message Answr sends to a customer - messages customers send you don't count. Your knowledge stays yours. Prices exclude applicable taxes.

What to know before you get started.

Does Answr work with my existing WhatsApp number?
Yes, as long as it's on WhatsApp Business - the free Business App or the Business API. You keep the same number, and with the Business App you keep using it on your phone as before. On regular WhatsApp? Switch to the free WhatsApp Business app first - your chats and groups come with you on the same phone (back up first, and save any contacts that exist only inside WhatsApp to your phone). You can switch back later from a backup, but Answr works only on WhatsApp Business. Connecting doesn't turn on replies - Answr only starts answering customers when you tell it to.
Can I test Answr before it talks to customers?
Yes. Connecting your number doesn't start replies. In your own chat with Answr, ask it the kinds of questions customers ask and see how it would answer from what it knows about your business. It only starts answering customers when you tell it to.
What does setup look like? Do I need to build flows or talk to someone?
No. There are no flows or decision trees to build. Setup is self-serve and happens in a WhatsApp chat with Answr: tell it about your business in your own words, connect your number, test it, and turn it on when you're ready. If you'd like help from a person, say so in the chat or email support@answrhq.com.
What does day-to-day use look like?
Customers keep messaging your business number as usual. Answr answers what it knows, follows up by your rules, and brings you only what needs your decision - you answer it in your own WhatsApp chat with Answr. In that same chat you can ask what's still open, have it message a customer or remind you of something, teach it something new, correct it, or pause replies. You don't need a dashboard for any of it.
Why do I need a Facebook account to connect?
WhatsApp is owned by Meta, and Meta connects every WhatsApp Business number to outside services through a Facebook account - it's Meta's standard process. Meta also asks for some online presence for the business: a website, a Facebook or Instagram page, a TikTok page, or even a personal Facebook profile.
Does Answr use the official WhatsApp API?
Yes. Answr connects through Meta's official WhatsApp Business Platform and is an official Meta Technology Provider. There's no unofficial automation, and it never asks for your WhatsApp login - you approve the connection through a secure Meta link.
Will Answr make things up when it doesn't know the answer?
It's built not to. It answers from what it knows about your business and from live information it can check in connected apps. When something is missing, or the question needs your judgment, it asks you in your own chat instead of guessing, and gets back to the customer once you've answered. If your answer is a clear, standing one, it's saved so similar cases are handled next time; a one-off decision stays a one-off.
How is Answr different from a chatbot or AI assistant?
Many chatbots run on flows someone has to build and maintain, or answer whatever they're asked even when they're unsure. Answr works like an employee who knows your business: it answers from your business info and the apps you connect, asks you when it doesn't know instead of guessing, and remembers your clear answers for next time. There are no flows to build - you teach it in plain words on WhatsApp. And it works for you too: in your own chat, you can ask what's happening and have it take care of things.
Will I lose control once it's live?
No. It only starts answering customers when you tell it to, and you can pause it and turn it back on with one message. You decide what always stays with you - like special prices, refunds or sensitive topics - and anything it isn't sure about comes to you. You can step into any conversation yourself, choose when it replies, and ask it what was said in any conversation and why it answered the way it did.
Can I keep using the WhatsApp Business app and reply to customers myself?
Yes. You keep using the app on your phone as usual. When you reply to a customer yourself, Answr stays out of that conversation for a set time after your last reply, so it doesn't talk over you. Every other conversation carries on as normal. You can change how long it stays out, or turn this off, just by telling it. If you don't reply again, it picks up where you left off once that time has passed.
Can I control when Answr replies?
Yes, in plain words in your chat with it. By default it replies right away. You can ask it to wait before replying - say, 10 minutes - or to reply only on certain days and hours. You can also tell it to stop answering customers at any time, and to start again when you're ready.
Will Answr reply to my personal chats? Can I exclude numbers?
No. It answers only customer messages and stays silent in personal chats, small talk and spam - and personal chats are never used to learn about your business. You can block any number, and Answr won't see or store anything from it; unblock it whenever you like. On the WhatsApp Business app, it also recognizes non-business contacts and blocks them by itself.
Will Answr learn the wrong thing from a one-off exception?
It's built not to. It learns from how you handle customers: clear, standing answers are saved, one-off favors aren't turned into rules, and when it isn't sure, it asks you first. You can ask what it has learned, correct or remove anything, tell it which subjects to leave alone - or stop it learning on its own altogether.
What if my prices or policies change?
Tell it in your chat or send the updated file. The new information replaces the old, and if it's unclear whether something is a lasting change or a one-time exception, it asks. Updates reach your customers within minutes.
What can I teach Answr from?
Anything that shows how your business works: type it in your chat, send a link to your website, or send files such as PDFs, Word documents, spreadsheets and price lists. You can also share exported WhatsApp chats so it learns your common questions and how you write, or just send a voice message. To use live information - like your calendar or CRM - connect the app right from the chat.
What languages does Answr reply in, and does it understand voice messages?
It replies in the language the customer writes in - including Hebrew, Arabic, Russian, English, Spanish, French and many more - with special care for Hebrew, Arabic and Russian so replies sound native rather than translated. Voice messages are transcribed and handled like text.
How much does Answr cost?
There are two monthly plans with the same features: Basic at $79/month for up to 1,000 replies, and Unlimited at $159/month for busy businesses under our Fair Use Policy, both excluding applicable taxes. Both start with a free first month, no credit card needed. For billing and cancellation details, see our Terms.
What counts as a reply?
A reply is one message Answr sends to a customer on WhatsApp, whatever its length - including messages you ask it to send for you. Messages customers send you don't count.

See how Answr would work in your business.

Start with a free month. Connect your business, test Answr in your own chat, and only turn on customer replies when you're ready.

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