Terms of Service

Last Updated: February 2, 2026

These Terms of Service ("Terms") govern access to and use of Answr (the "Service"), including any websites, applications, software, and messaging experiences we provide.

By accessing or using the Service, you agree to these Terms.

If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

1) Who We Are

Service Provider: Answr LTD
Website: https://www.answrhq.com
Contact: support@answrhq.com

2) Service Description and Scope

Answr provides tools that assist businesses in drafting and sending responses to inbound customer communications using business information supplied by the business and message context from connected messaging platforms.

The Service operates only on behalf of the business user and only for the purpose of providing the Service.

Answr does not operate independently of the business user and does not control customer communications.

3) AI-Assisted Output and Human Responsibility

The Service may generate suggested responses using automated systems ("AI").

You acknowledge and agree that:

  • AI-generated outputs may be inaccurate, incomplete, or inappropriate.
  • All messages sent to customers must be reviewed and approved by a human.
  • You are solely responsible for messages sent using the Service.
  • Answr does not provide legal, medical, financial, or professional advice.

4) Your Content and Platform Data

4.1 Customer Content

"Customer Content" includes all data you provide or make available through the Service, including business information and messages exchanged via connected platforms.

You retain ownership of Customer Content.

4.2 Limited License

You grant Answr a limited, non-exclusive license to process Customer Content solely to provide the Service on your behalf.

4.3 Platform Data Use Limitation (Meta Requirement)

Answr explicitly commits that:

  • Platform data (including WhatsApp data) is processed only to provide the Service to the relevant business.
  • Platform data is not used for independent purposes.
  • Platform data is not aggregated across customers.
  • Platform data is not sold, shared, or reused for advertising or profiling.
  • Platform data is not repurposed outside the scope of the Service.

5) Messaging Platforms and WhatsApp Disclaimer

If you connect the Service to third-party messaging platforms (including the WhatsApp Business Platform), you must comply with all applicable platform terms and policies.

WhatsApp Enforcement Disclaimer

Answr is not responsible for:

  • suspension, restriction, or banning of WhatsApp phone numbers,
  • enforcement actions taken by Meta or WhatsApp,
  • loss of access caused by message content, usage behavior, or policy violations.

Platform enforcement decisions are made independently by Meta and WhatsApp.

Answr reserves the right to suspend or terminate access if your usage threatens platform compliance or Answr's standing as a tech provider.

6) Acceptable Use and Platform Protection

You may not use the Service to:

  • send spam or unsolicited messages,
  • violate consumer protection, privacy, or messaging laws,
  • impersonate individuals or businesses,
  • bypass platform safeguards.

Answr actively enforces acceptable use and may suspend accounts to protect platform integrity.

7) Prohibited Data

The Service is not intended to process:

  • medical or health data,
  • payment card information,
  • government identification numbers,
  • children's personal data,
  • biometric or highly sensitive personal data.

You are responsible for preventing such data from entering the Service.

8) Fees and Refund Policy

Fees are billed in advance.

Refund Policy: Payments are non-refundable except where required by law.

9) Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."
ANSWR DISCLAIMS ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10) Limitation of Liability

Answr's total liability shall not exceed the greater of:

  • fees paid in the three (3) months prior to the claim, or
  • USD $100.

11) Indemnification

You agree to indemnify Answr LTD for claims arising from:

  • your use of the Service,
  • your Customer Content,
  • your messaging practices,
  • platform enforcement actions.

12) Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Israel.

Exclusive jurisdiction lies with the competent courts in Tel Aviv–Yafo, Israel.

13) Contact

Questions regarding these Terms:

support@answrhq.com