Customer service on WhatsApp sounds simple until the messages pile up. The same questions, at all hours, while you are with another customer or trying to close for the day. A slow reply can cost a sale, but you cannot sit on the phone all day either. Answr helps by handling the routine service questions from what your business already knows, and by handing anything it cannot support back to you rather than guessing.
What it looks like day to day
It works inside the conversations you already have on your business number. Nothing changes for the customer.
- Customers message your business number as usual.
- Answr replies to routine service questions from your business knowledge, in your wording.
- Answers happen in the real chat, not a menu or a separate app.
- Anything your knowledge does not cover is brought to you instead of guessed.
You stay the backstop
The part that matters for service quality is what happens when a question is not routine. Answr does not improvise. When a question is not supported by your knowledge, or falls under a topic you reserved for yourself, it hands the conversation to you on WhatsApp so you can decide. You are not replaced by an agent that confidently makes things up; you are the final word, with a short summary to act on.
And whenever you want to answer a customer yourself, you can. When you reply in a conversation, Answr goes quiet in that thread so it never talks over you.
What Answr handles, and what comes to you
Answr is designed to handle the repetitive service questions your knowledge covers, such as:
- Opening hours and location
- Standard prices and what a service includes
- Delivery and policy questions
- Your most frequent questions
What comes to you: anything your knowledge does not cover, sensitive or reserved topics, and the judgment calls. Not every question can be handled automatically, and that is by design.
How it works, start to finish
- Sign up. No credit card required to start.
- Teach Answr. Share your website, a price list, or tell it how your business works in plain language.
- Test the answers. Use the simulator to see exactly how it replies, before anything is live.
- Connect WhatsApp Business. Through Meta's official process, when you are ready.
- Turn on replies. You decide when Answr starts answering customers.
What stays under your control
- Restricted topics. Reserve subjects like discounts, custom pricing or refunds, and they come to you.
- Manual takeover. Reply yourself and Answr steps back in that conversation.
- Pause and resume. Turn automatic replies off and on whenever you want.
- Your knowledge, editable. Add, correct and remove what Answr knows at any time.
Before you go live
Two things owners usually check first:
- How the connection works: the official Meta connection.
- How Answr avoids wrong answers: how Answr avoids guessing.
Want the broader picture? See automated WhatsApp replies.
Answr does not promise to answer every customer question. It handles what your business knowledge covers and hands the rest to you, so you stay the final word on service.
Common questions
What customer questions can Answr answer?
The routine ones your business knowledge covers, such as hours, standard prices, services and delivery. Anything your knowledge does not support is brought to you instead of guessed.
What happens with a question Answr cannot handle?
It hands the conversation to you on WhatsApp with a short summary, rather than improvising. You stay the final word.
Can I answer customers myself?
Yes. When you reply in a conversation, Answr goes quiet in that thread so it does not talk over you.
Can I stop it from answering certain topics?
Yes. You can reserve topics such as discounts, custom pricing or refunds, and Answr routes them to you.
Does it work with regular WhatsApp?
You can teach and test Answr on regular WhatsApp. To go live with real customers you connect a WhatsApp Business number, and you can use your existing phone number.
Can I test before going live?
Yes. A simulator lets you see exactly how Answr replies to customer-style questions before anything reaches a real customer.
Does Answr replace me?
No. It handles the repetitive service questions from your knowledge and leaves the judgment calls, reserved topics and exceptions with you.
See automated WhatsApp replies, pricing, how this differs from a flow builder, or read how to respond quickly to customers on WhatsApp.
