Customer service on WhatsApp sounds simple until the messages pile up. The same questions, at all hours, while you are with another customer or trying to close for the day. A slow reply can cost a sale, but you cannot sit on the phone all day either. Answr helps by handling the routine service questions from what your business already knows, and by handing anything it doesn't know back to you rather than guessing.
No build project and no setup fee: sign up, teach it in plain language, test, then turn it on. The first month costs nothing and needs no credit card; after that there are two plans, listed on the pricing page.
This page is for business owners. If you were looking for a specific company's WhatsApp customer service, search for that company by name.
What it looks like day to day
It works inside the conversations you already have on your business number. Nothing changes for the customer.
- Customers message your business number as usual.
- Answr replies to routine service questions from your business knowledge, in your wording.
- Answers happen in the real chat, not a menu or a separate app.
- Anything your knowledge does not cover is passed to you instead of guessed.
You keep the final say
The part that matters for service quality is what happens when a question is not routine. Answr is built not to improvise. When your knowledge doesn't cover a question, or it falls under a topic you reserved for yourself, it hands the conversation to you on WhatsApp so you can decide. You stay the final word, with a short summary to act on.
And whenever you want to answer a customer yourself, you can. When you reply in a conversation, Answr goes quiet in that thread so it doesn't talk over you.
What Answr handles, and what comes to you
Answr is designed to handle the repetitive service questions your knowledge covers, such as:
- Opening hours and location
- Standard prices and what a service includes
- Delivery and policy questions
- Your most frequent questions
What comes to you: anything your knowledge does not cover, sensitive or reserved topics, and the judgment calls. Not every question can be handled automatically, and that is by design.
Who it suits
Customer service looks different in every business, but the repeat questions are similar:
- A clinic or practice. Consulting hours, what to bring, how to cancel.
- A salon, beautician or studio. Price list, treatment length, working days.
- A shop. Delivery, returns, and what is in stock from what you have told it.
- Tradespeople and service providers. Service area, call-out price, how to book.
How it works, start to finish
- Sign up. No credit card required to start.
- Teach Answr. Share your website, a price list, or tell it how your business works in plain language.
- Connect WhatsApp Business. Through Meta's official process. Connecting does not turn on replies.
- Test the answers. Ask customer-style questions in your own chat with Answr and see how it would reply.
- Turn on replies. You decide when Answr starts answering customers.
What stays under your control
- Restricted topics. Reserve subjects like discounts, custom pricing or refunds, and they come to you.
- Manual takeover. Reply yourself and Answr steps back in that conversation.
- Pause and resume. Turn automatic replies off and on whenever you want.
- Your knowledge, editable. Add, correct and remove what Answr knows at any time.
How it differs from a scripted bot or an agent built for you
There are a few ways to get automated customer service on WhatsApp, and it helps to know where Answr differs:
- A scripted bot. You map every question and answer in advance, and the bot can get stuck when someone asks what you did not map. Answr starts from your business information, not a script. See the detailed comparison.
- An AI agent built for you. Often sold as a project: a consultation call first, then a build that takes days to weeks, and usually a one-time setup fee. With Answr you sign up on your own, teach it yourself and test it before it answers a first customer.
- Tools that connect by scanning a QR code with your phone. Answr connects differently, through Meta's official process, and the business number you connect stays yours.
Before you go live
Two things owners usually check first:
- How the connection works: the official Meta connection.
- How Answr avoids wrong answers: how Answr avoids guessing.
Want the broader picture? See automated WhatsApp replies, or read how to choose an automated customer-service system.
Answr answers what you've taught it and passes the rest to you, so you keep the final say on service.
Common questions
What customer questions can Answr answer?
The routine ones your business knowledge covers, such as hours, standard prices, services and delivery. Anything your knowledge doesn't cover is passed to you instead of guessed.
What happens with a question Answr cannot handle?
It hands the conversation to you on WhatsApp with a short summary, rather than improvising. You stay the final word.
Can I answer customers myself?
Yes. When you reply in a conversation, Answr goes quiet in that thread so it does not talk over you.
Can I stop it from answering certain topics?
Yes. You can reserve topics such as discounts, custom pricing or refunds, and Answr routes them to you.
Does it work with regular WhatsApp?
Answr connects to WhatsApp Business - the free Business app or the Business Platform - and you keep your existing number. On regular WhatsApp? Switch to the free WhatsApp Business app first - your chats and groups come with you on the same phone (back up first, and save any contacts that exist only inside WhatsApp to your phone). Connecting does not turn on replies.
Can I test before going live?
Yes. Connecting your number does not start replies. In your own chat with Answr, ask it the kinds of questions customers ask and see how it would answer from what it knows about your business. It only starts answering customers when you tell it to.
Does Answr replace me?
No. It handles the repetitive service questions from your knowledge and leaves the judgment calls, reserved topics and exceptions with you.
Is this an AI customer-service agent?
Yes, that is what the market calls it. With Answr, the answers come from the business information you give it, and it is designed to bring you the questions that information does not cover instead of improvising.
Does it answer in Hebrew?
Yes. Answr replies in the language the customer writes in, using the wording you give it. Before going live you can ask it questions yourself and see how it phrases things.
Do I pay a setup fee or wait for a build project?
No. There is no setup fee and no project: sign up, teach Answr in plain language, test, then turn it on.
How much does it cost?
The first month costs nothing and needs no credit card. After that you choose between two plans, Basic and Unlimited, listed on the pricing page.
See automated WhatsApp replies, pricing, how this differs from a flow builder, or read how to stop answering the same questions.
