Picture the replies that would actually cost you: a customer quoted 1,400 when your price is 1,640, an old opening hour that changed months ago, a delivery date nobody agreed to, or a one-time favor you did for one customer turned into your standard policy. Those are the mistakes a business owner cannot afford. Answr is built around avoiding exactly this class of error, not by pretending to know everything, but by answering from your knowledge and asking you when something is missing.
Where an answer comes from
Every customer message runs through the same steps before Answr says anything:
- Is this a business request? Personal or off-topic chatter is left alone.
- Check restricted topics. If you have reserved a topic for yourself, Answr does not answer it and brings it to you.
- Look for supported knowledge. Answr searches the business knowledge you provided for information that actually covers the question.
- Answer when it is supported. If your knowledge clearly covers the question, Answr replies in your voice, quoting your facts.
- Hand it back to you when it is not. If the knowledge does not cover the question, Answr does not connect dots or fill in the gap. It hands the question to you on WhatsApp.
The important part is the last step. Answr is designed to prefer handing a question back over inventing a business fact.
What happens when information is missing
Two everyday examples show the difference.
A price you never set. Say your knowledge lists a package at one price and an add-on at another, but a customer asks for a combination you never quoted. Answr is designed to quote each item you did price, exactly as you wrote it, and to hand the specific combined figure to you rather than doing the arithmetic itself. A price comes from a source you gave, tied to the exact item and terms. A number assembled across items is treated as something for you to confirm.
An opening hour or a slot. A date or time slot being free right now is live information, not a stored fact. Answr treats your working hours as when you take bookings, not as proof that a specific slot is open, and it hands the actual confirmation to you instead of promising a slot on its own.
Topics you can keep for yourself
Some questions you never want handled automatically, no matter how well Answr could phrase a reply. You can reserve topics so Answr does not answer them and routes them straight to you. Common ones owners reserve:
- Discounts and special deals
- Custom or negotiated pricing
- Legal questions
- Refunds and cancellations
- Delivery or deadline commitments
- Comparisons with competitors
Restricted topics come from your explicit direction. Answr does not decide on its own that a subject is off limits, and it does not turn a single "no" to one customer into a permanent rule.
Keeping your knowledge current
Your prices, policies and hours change, so the knowledge Answr uses has to change with them. You can:
- Add information by telling Answr in plain language or sharing a document.
- Update a fact by giving the new value. The new information replaces the old behavior instead of staying out of sync.
- Remove information that is no longer true.
- Ask Answr what it knows about a topic, so you can check what it would tell a customer.
- Correct it whenever a reply is not how you would have answered.
A standing price versus a one-time exception
A favor you did once should not quietly become your standard offer. This is a real risk with any system that learns from how a business handles customers, and it is worth understanding how Answr approaches it.
When you handle a conversation yourself, Answr can learn from it, which is what lets it take more off your plate over time. It is designed to treat a clearly one-time exception, the kind you flag with words like "just this time" or "as a favor," as a question for you rather than a new standing rule. It is also designed not to save something that contradicts a rule you already set without checking with you first.
Because this learning happens from real conversations, the honest guidance is simple: review what Answr saves, and correct or remove anything that was meant to be a one-off. You can always ask it what it knows and change it.
You stay in control
Answr works for you, and the controls reflect that:
- Manual takeover. If you reply to a customer yourself, Answr goes quiet in that conversation so it does not talk over you.
- Pause and resume. You can pause automatic replies at any time and turn them back on when you want.
- Restricted topics. The subjects you reserve stay yours to answer.
- Editable knowledge. You add, correct and remove what Answr knows.
- Your word wins. What you say about your business is treated as authoritative, above anything Answr previously stored.
Answr does not promise to know everything. It is designed to use the knowledge your business has provided and to ask for help when information is missing, and you stay in control of what it saves.
Questions owners ask
What happens when Answr does not know the answer?
It does not improvise. When your knowledge does not cover the question, Answr hands it to you on WhatsApp instead of guessing or connecting unrelated facts.
Can Answr invent a price?
Answr is designed to quote prices from the knowledge you gave it, tied to the exact item and terms, and not to calculate new ones. A combination you never priced is handed to you to confirm rather than worked out automatically.
Can I prevent it from answering certain topics?
Yes. You can reserve topics such as discounts, custom pricing, legal questions, refunds or delivery commitments. Answr does not answer a reserved topic and routes it to you.
How do I update a price or policy?
Tell Answr the new value in plain language or share an updated document. The new information replaces the old behavior instead of staying out of sync.
Can I remove outdated knowledge?
Yes. You can remove information that is no longer true, and you can ask Answr what it currently knows about a topic to check.
What happens after a one-time exception?
Answr is designed to treat a clearly one-time exception as a question for you rather than a standing rule. Because it can learn from conversations you handle, it is worth reviewing what it saved and removing or correcting anything meant to be a one-off.
Can I test answers before going live?
Yes. You can teach Answr and try it in a simulator on regular WhatsApp, asking customer-style questions and checking its answers before it talks to real customers.
Can I take over a customer conversation?
Yes. When you reply to a conversation yourself, Answr goes quiet in that thread so it does not compete with you. You can also pause automatic replies at any time.
Where can I see what Answr knows?
You can ask Answr what it knows about a topic and it will tell you, and you can save, correct or remove information at any time.
Looking for the product overview? See automated WhatsApp replies. Worried about the connection itself? See the official Meta connection. Or read why chatbots do not always work, and look at how Answr works and pricing.
